Case Officer, Victorian Civil and Administrative Tribunal (VCAT) (VPSG3)

VCAT is seeking a service oriented, highly organised Case Officer to work as part of a team within our Human Rights Division

VCAT is seeking service oriented, highly organised individual to fill this role within the Human Rights Division (HRD). The Case Officer will be part of a team dedicated to providing greater access to justice, quality customer centric services and timely outcomes.

The Human Rights Division hears cases under the Guardianship and Administration Act 2019, Medical Treatment Planning and Decisions Act 2016, Powers of Attorney Act 2014, Equal Opportunity Act 2010, Health Records Act 2001, Privacy and Data Protection Act 2014, Disability Act 2006, Mental Health Act 2014 and other relevant legislation.

The successful applicant will have an opportunity to make a genuine contribution by delivering effective and efficient guardianship and human rights services to the community of Victoria.

The Role

The successful applicant will be responsible for the coordination and management of applications made to HRD at VCAT. This will incorporate administrative and business functions with a strong customer focus designed to promote awareness and understanding of VCAT processes and legislative requirements.

What you need to have

We are looking for people who are passionate about making a difference, highly organised and committed to delivering high quality outcomes for customers. To ensure success in the role you will have:

• Experience in a community or government service delivery environment working within a legislative framework
• Proven ability to build strong relationships with customers to understand service needs
• Demonstrated ability to process high volumes of complex information with efficiency and accuracy
• Exceptional self-management, planning and organisational skillswith demonstrated ability to work effectively in a fast-paced team
• Experience working with people who are at risk or have complex needs.

What we can offer you

This is an exciting time to be part of VCAT! We support our people to do their best work by offering continuous professional development opportunities, flexibility to maintain a great work-life balance and opportunities to make a real difference in how we deliver services to the Victorian Community.

How to apply

To apply, please click the ‘Apply Now' button, ensuring you include the following documents in your application:

• resume
• a short covering letter
• completed application form (see file attachment)

For further information on the position, please see the attached position description.

Other Information:

Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.

Employees of Court Services Victoria are required to comply with any applicable government pandemic order, as well as any policy implemented by Court Services Victoria, in relation to mandatory vaccinations against COVID-19. It is a condition of any offer of employment that applicants for vacant roles with Court Services Victoria agree to comply with any applicable pandemic order or policy regarding mandatory vaccinations.

CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.